How can I place an order?

You can easily place an order with us.

Step 1: when you’ve selected your product, click on ‘Add to basket’.

Step 2: go to your shopping basket by clicking on ‘Items’ at the top right corner. Check your order and click ‘Proceed to checkout’.

Step 3: fill in your details and choose the payment method.

Step 4: check if the details are correct in the order overview, then click ‘Place order’.

Step 5: You’ll receive an order confirmation by email. Please note, the email might be in your spam box.

I did not receive a confirmation email; was my order successful?

If you haven’t received an email from us with the order confirmation after one hour, it might be that the email ended up in your spam folder.

If that’s not the case, you can check whether the purchase amount has been debited from your account.

If you are not sure whether the order has been placed, you can always contact us by e-mail or telephone.

How can I cancel an order?

We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to:

We accept the following forms of payment:

What are Neos Oils delivery options?

After the order confirmation message, within the first 12 hours, your order is placed in the laboratory for processing.
Depending on the delivery method you have chosen:

• by DHL/FEDEX your order arrives at destination in 3-4 working days and costs +/-45€ depending on the destination.
• by BPOST the order reaches its destination in 7 working days and costs 39€.

Customised products are sent via standard delivery. Express delivery is not available.